Delivery / Shipping Policy
Most website orders will ship within 3-5 business days from the date of payment. When shipping overseas, customs can delay packages by up to 6 weeks. Items will not ship until payment clears.
Please be aware of your customs policies. Customer is responsible for any duty, other fees or taxes. Shipping time can take 2-6 weeks.
Exchanges of website orders with Malloves Jewelers must be initiated within 30 days of receipt. All sales are final for special orders or custom orders. All products MUST be in new condition. Purchaser will pay full shipping rates as applicable for returns, and new shipping fees for exchanges as well as any balance if a more expensive product is selected for exchange. Exchanged product will not ship until returned item is received.
404 Main St., Middletown CT 06457
Malloves Jewelers will offer refunds for the following instances of website orders:
- Defects in purchased products
- Items not delivered as ordered
Refunds will not be offered for the following:
- Damage to products caused by the shipper
- Misuse of purchased items or using products beyond limits of recommended guidelines
Website orders can only be cancelled before they are shipped. Once an order has been shipped it can not be cancelled. If you need to cancel your order, you must do so right away to ensure, we at Malloves Jewelers can handle the processing before your item goes out for delivery.